You've received your order, but the product doesn't meet your expectations? You can return your products within 15* days after receiving your package (30 days for international orders). Whenever possible, we kindly ask the Customer to return the products in their original packaging, properly opened, labeled, and in perfect condition.

Customized items are neither returnable nor exchangeable. Therefore, we advise taking your time when choosing your item and its customization.

Customers may also initiate a return for exchange or refund at Maison Labiche stores - Vieille du Temple (located at 105 rue Vieille du Temple, 75003 Paris) and/or Vieux Colombier (located at 18 rue du Vieux Colombier, 75006 Paris)-, with the exception of products purchased during the digital archive sale, which are not returnable in-store. *This timeframe is different for orders placed with the Try

*This timeframe is different for orders placed with the ( Try Before You Buy) service, for more information on this service available only in mainland France, click here.

How to return my package

1. Log in to the following interface by providing your order number (e.g., #52191 or GE1571234567FR) and the email address used to place this order.
2. . Specify the items to return and the reason for the return.
3. Select the type of return that suits you.
4. Select the type of return that suits you.
5. Click the button to download your return label.
6. . Prepare your package with the items to be returned and insert your delivery paperwork and/or invoice inside: this will help us identify your order more quickly and process it.
7. Print your return label from the return interface, affix it to your sealed package, and drop your package off at the nearest post office.

*Exceptionally, return costs are the responsibility of the customer for products purchased during the Maison Labiche digital archive sale.