Do I need an account to place an order? No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a FARFETCH account. If you create a FARFETCH account and place an order, you'll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist. Learn more about our Access loyalty programme I've forgotten my password, what should I do? Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password. How do I receive FARFETCH email updates? Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account. How do I place an order on your website? Here’s how: Choose a category or brand from the top navigation menu or search to explore a specific style or brand Select your desired item and click Add To Bag. Once you've added all items, it's time to checkout Sign in to your account or, if you've not yet created one, continue via guest checkout Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way. Can I place an order over the phone? Sure. Our global Customer Service advisors are happy to assist you with this. Can I cancel my FARFETCH order or make changes to it? Yes, you may be able to cancel some items before we prepare your order. Head to Orders & Returns, or if you placed an order as a guest and want to make changes, enter your guest order details here You can't add items to an existing order, but you can place a new order for any additional pieces. For more information, view our Orders & Deliveries page

Why is FARFETCH pricing different? It's down to our unique business model. At FARFETCH, you're shopping items from our luxury brands and partner boutiques worldwide. Prices are determined by each FARFETCH brand and partner boutique, so the price of the same item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag or wishlist won't reserve it at a particular price. Although we don’t have any control over price variation, we'll always offer you the best price available to your destination when you place your order. To view the most accurate prices, select your delivery destination on our website. Which currencies can I shop in? This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate. When will my card be charged? If you pay by debit card, cryptocurrency or PayPal, FARFETCH will take payment when you place your order. Which payment methods do you accept? Visa MasterCard Maestro American Express Discover Diners JCB JDpay (only available in China Mainland) PayPal Apple Pay Afterpay (only available in the United States and Australia) Alipay (only available in the United States, Canada, China Mainland, Hong Kong SAR and Macau SAR) HB Pay (only available in China Mainland and Hong Kong) Klarna (only available* in the United States, UK, Italy and France; Sofort only available in Germany, Austria, Switzerland and Belgium) WeChat (only available in China Mainland, Hong Kong SAR and Macau SAR) UnionPay iDEAL (only available in the Netherlands) Boleto (only available in Brazil) Cryptocurrency (the full list of valid cryptocurrencies can be found here) In selected countries, we accept payment with Klarna and Afterpay. We only accept credit card instalments as payment in Brazil. *Maximum spends: France (1500 EUR), Italy (2000 EUR), United Kingdom (£1500), United States ($1500), Germany, Austria, Switzerland and Belgium (5000 EUR/CHF). *CA resident loans made or arranged pursuant to a California Financing Law license. For your safety, security checks are taken on all payments made to us at the time of purchase. Will my personal details stay safe? Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the FARFETCH Privacy Policy

Are you going to have my size again? To be notified about a sold out item being back in stock, go to the product information page. Select your size on the dropdown menu and choose size missing, then enter your email address and the size you need. Can I reserve an item to buy later? We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations. Are FARFETCH items guaranteed authentic? Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic. How will my order be packaged? Your order will be carefully prepared in a protective FARFETCH package. If the designer has provided any branded boxes, dust bags or cases, these will also be included. Do your pre-owned items come in different conditions? Yes, our pre-owned items come in the following conditions: Unworn with tags: previously owned but never been used and in original condition. This item comes with its original tags. Unworn: previously owned but never been used and in original condition. This item comes without its original tags. Excellent: previously owned and worn, but like new or with almost no signs of use. This item is still in almost perfect condition with no defects. Good: previously owned and worn with some signs of use. This item may have some fading (of material or plating), patina or scratches.