This page describes the guidelines applied by SAS MLB when collecting different types of data about our customers. The information described on this page is detailed in SAS MLB’s data protection guidelines. This page also contains our commitment regarding data protection and security, in order to protect your privacy to the best of our ability.
In order to avoid any misinterpretations, below are clarifications of terms used:
Personal data : all information directly or indirectly pertaining to a physical, identified or identifiable person. Processing: all actions or operations managed through automated processes and applied to personal data (including but not limited to collecting, storing, sharing, conserving, extracting, using, segmenting…)
All processing of personal data shared with SAS MLB is handled under the responsibility of SAS MLB, 5 rue d’Aboukir 75002 Paris - n° SIRET 53960923000062…
Collection of your personal data (such as your name and contact information) is typically based on your customer relationship with SAS MLB. For example, we collect data when you perform actions on our website, such as account sign-ups, website transactions or other such actions. When you communicate with SAS MLB, for example through a phone call, by creating a customer account or by sending us an e-mail, the identification data for those communications is stored in our systems for usage of our services. When you visit www.maisonlabiche.com and download any of our site’s webpages, you share anonymous data with us, like your IP address and browsing history. The performance of our services is optimized through cookie usage. We are able to collect some of this data with your consent. We record calls to our customer care team in order to verify conversations, where necessary. We also collect prospective customer information when these individuals enter contests and giveaways.
Collection of your personal data (such as your name and contact information) is typically based on your customer relationship with SAS MLB. For example, we collect data when you perform actions on our website, such as account sign-ups, website transactions or other such actions. When you communicate with SAS MLB, for example through a phone call, by creating a customer account or by sending us an e-mail, the identification data for those communications is stored in our systems for usage of our services. When you visit www.maisonlabiche.com and download any of our site’s webpages, you share anonymous data with us, like your IP address and browsing history. The performance of our services is optimized through cookie usage. We are able to collect some of this data with your consent. We record calls to our customer care team in order to verify conversations, where necessary. We also collect prospective customer information when these individuals enter contests and giveaways.
Collection of your personal data (such as your name and contact information) is typically based on your customer relationship with SAS MLB. For example, we collect data when you perform actions on our website, such as account sign-ups, website transactions or other such actions. When you communicate with SAS MLB, for example through a phone call, by creating a customer account or by sending us an e-mail, the identification data for those communications is stored in our systems for usage of our services. When you visit www.maisonlabiche.com and download any of our site’s webpages, you share anonymous data with us, like your IP address and browsing history. The performance of our services is optimized through cookie usage. We are able to collect some of this data with your consent. We record calls to our customer care team in order to verify conversations, where necessary. We also collect prospective customer information when these individuals enter contests and giveaways.
We only submit your data to relevant authorities and telecommunication companies as permitted by applicable legislation and as described to you. When working with third parties, security agreements are always in place to cover the protection of your personal information. We are responsible for the way this data is used.
The objective of this data protection policy is to describe the guidelines and practices in place at SAS MLB to ensure the protection of your personal information and of your privacy. We regularly update this policy as operations, services and legislations evolve or change. For this reason, we encourage our customers to regularly refer to its latest version. Our basic principles include the protection of our customers’ privacy, as well as the confidentiality of their personal data in all operations undertaken by the company. When processing customer data, we abide by French legislation, guidelines and best practices, and SAS MLB upholds the highest possible level of data protection in doing so. Personal and identifying data, as well as location information, are collected only for specific pre-determined legal purposes and are not processed in ways that contradict these. We protect your personal information whenever processed by using SSL (Secure Sockets Layer) software, which encrypts information entered before it is sent or shared. We ensure physical and electronic security of your information, as well as safe storing for all data collected, stored and shared for our customers. As such, our security guidelines may require us to request proof of your identity before sharing your personal information with you. We are continually training our employees and internal teams on the most up-to-date and relevant data protection guidelines.
The management of personal data must always be justified as serving SAS MLB’s operations. We have defined our objectives as they pertain to collection, processing and storage of personal data in the following section. SAS MLB only processes customer information where it is necessary to its operations, as defined in the usage purposes. We do not process or store incorrect, incomplete or obsolete information. Processing of customer information is generally based on a relevant relationship, with information received during the use or registration of a service, with customer consent. We may also process your information for other reasons, such as upon your request, or when the law requires it. Your information may be processed within SAS MLB, and we encourage all customers to keep their information (including contact information) up-to-date. We record conversations with our customer care team in order to verify commercial transactions, for quality assurance purposes and in order to supervise and continually improve the quality of service you receive. Please note, as a SAS MLB customer, you are entitled to verifying which information pertaining to you is being stored in our system, or to having that information removed. You may also refuse the use of your personal information, according to related legislation. This inspection can be conducted once yearly, at no cost. The request for an inspection should be made in writing and signed by both yourself and SAS MLB.
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Customer account creation :
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Mailchimp
SAS MLB may only submit your personal data to third parties in accordance with relevant legislation. We may submit information upon request to relevant authorities, for example to the police and other security authorities, as well as other authorities for purposes specified by relevant legislation. Customer information represents an important component of our business, but we are not in the business of commercializing that information. We only share this information for reasons and purposes explicitly outlined above, and we are bound to the confidentiality and privacy guidelines outlined herein. Additionally, we may share your information with third parties, in which case we take care to ensure the protection of your data is upheld by those third parties. If your data is processed outside the EU, we will protect your information by ensuring our third party partners also uphold appropriate protection of your data
SAS MLB treats all data and messages deriving from communications with you as confidential. Our employees are bound by confidentiality guidelines and are forbidden from using any messages or other confidential information. When communication takes place via a network, it leaves a trace. These traces are referred to as identifying data if they can be connected to a physical person. These are created via phone calls, e-mails, SMS among others, and may contain information about the individuals partaking in those communications, the connection or routing information, the data transfer protocol or terminals used, and their location. SAS MLB processes this identifying data and location information according to relevant legislation, for the purpose of providing relevant services, billing those services, for technical development and more. This information may be used for billing other service providers where relevant and necessary. SAS MLB may also process identifying data in the event of abusive behavior or usage, or in the event of a technical issue. In all the events listed above, we only process identifying data and location information where necessary in fulfilling a specific task or purpose.
Localization of a physical person may only occur where the localized individual consents to being localized. A customer may not be localized if they do not consent to geo-localization services. If we share location information with service providers, we ensure through appropriate means that consent exists prior to sharing that information.
Only specific SAS MLB individuals whose work requires access to identifying data and location information may access and process this data. This authorization is granted only to individuals performing tasks linked to billing, maintenance, development of communications services and/or networks, prevention and/or investigation of abuse, customer care and marketing. Individuals who are permitted to process and access this data may only do so within the limits of specific individual and required tasks.
We also collect data pertaining to website visits. This data contains IP addresses and corresponding DNS names, as well as the organization which recorded the IP address, the name and address of the page(s) visited, the time of page download(s) and the browser type. Please note, IP addresses are required in order to ensure correct Internet access, and these are used to direct messages transmitted on the Internet to their relevant destinations. Generally speaking, an IP address is not connected to the physical person using the device, but it can be connected to an organization which recorded the IP address. The IP address may be connected to a physical person or organization upon request from the authorities..
As a SAS MLB customer, you may visit our website anonymously. However, as with most websites, we use cookie technology. When you load our website, the cookie generates a random number for your browser, which does not display your identity. Cookies help SAS MLB determine its most popular webpages, which pages are being browsed and duration of browsing time, among other information. This data is used to develop and continually improve our services, and accurately target advertising on other websites. You can prevent the storage of cookies by editing your browser settings. In some cases, this may slow down or block your web browsing or access to certain webpages.
We guarantee the safety of our data by employing means that are proportional to the corresponding threat, both in severity, sophistication and cost. SAS MLB has specific methods in place to prevent data security violations and to minimize any risk. Additionally, we use all means possible to guarantee the confidentiality of messages and protection of privacy so these are not unduly compromised through any action performed via our services. We provide information about actions related to data security via appropriate channels, such as our website and our customer communications. In order to prevent any violation of data security and minimize associated risks, we can among other things, prevent the reception of electronic messages and delete viruses and other dangerous software, as well as additional preventative measures, within the limits of authorized and legal methods. We use physical, administrative and technical methods in order to protect the confidentiality of our messages and the identifying data shared across our communications network. These actions help mitigate the risk that any data relating to our customers is shared with third parties, and prevent any abusive or unauthorized use of this data. Some of our services also use standard encrypting. Please note, as a user of SAS MLB services, you must also apply the appropriate methods to ensure your own data security. We encourage you to store and use our services and your devices with care, and monitor their usage, for example by creating secure and unique passwords, using anti-virus software and firewalls, and to keep all your operating systems updated.
SAS MLB sends client communications relating to its products and services based on the consent provided by the customer in the customer account. SAS MLB also sends electronic direct marketing communications. You may forbid SAS MLB from sending you direct marketing communications. You can do so by following the instructions contained in the related communication itself, or from your customer account.
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